Request data deletion

How to make a request

Email contact@efecade.com with the subject “Efecade Chatbot data deletion”.

• Identify the business or demonstration you contacted.
• Provide the WhatsApp number you used, including the country code, or the user identifier if a phone number was not shared.
• State whether you want a specific conversation or all eligible chatbot records removed. An approximate conversation date can help.
• If you represent a connected business, identify the business account and explain whether you also want the integration disconnected.

Do not send passwords, access tokens or identity documents with the initial request. We may ask for limited verification so another person cannot delete your records.

What the team will do

We locate the relevant conversation and related records, verify the request, and remove or anonymize eligible personal information. This can include message content, conversation context, associated identifiers and technical event records.

For a client business, we coordinate with that business. Appointment, transaction or other records may need to be kept where an applicable legal obligation or the exercise of rights requires it. We will explain any exception and confirm the result to you. Requests are handled within the applicable legal deadlines.

Copies held elsewhere

Deleting chatbot records does not erase the WhatsApp conversation on your phone or the business’s phone, or independently held records belonging to the business or a platform provider. Those records must be handled through the corresponding business or platform.

We also consider copies in Efecade’s backups or synchronized storage when handling a request. A provider’s own processing and retention remain subject to its policy and applicable law.

Disconnecting a business account

A business owner can request removal of Efecade Chatbot’s connection and access credentials. Disconnecting the integration and deleting stored records are separate actions; specify both if that is what you want.